Interpretation
Words beginning with a capital letter have specific meanings defined in this policy. These definitions apply whether the terms are used in singular or plural form.
Definitions
Company: RCS360, an official Google partner and dedicated RCS Business Messaging platform provider.
Cookies: Small data files stored on your device that help our platform remember your activity and preferences.
Country: Refers to India.
Device: Any device used to access our services, including smartphones, tablets, and computers.
Personal Data: Information we collect from you while you use RCS360.
Service Provider: Any third party that processes data on behalf of RCS360 to support the delivery of our services.
Third-party Social Media Service: Social media platforms (like Facebook, WhatsApp, Google, etc.) are used to sign up or interact with RCS360.
Usage Data: Information automatically collected when you use the service, like how long you stay on a page, your IP address, and what device or browser you’re using.
You: The person using RCS360, or the business or organization they represent.
Collecting and Using Your Personal Data
Personal Data We Collect
Your business email address
Your full name (first and last name)
Your phone number
Your address, including city, state/province, and ZIP/postal code
Your company name and designation
Usage Data We Collect Automatically
This is information we gather when you use our service, like:
Your IP address
The type and version of your browser
Pages you visit on our site
The date, time, and duration of your visit
Your device’s unique identifiers and other technical data
Data Sharing with Third-Party Apps
We may share your name, username, email address, and device-related data with third-party tools, but only if we have your permission.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
How We Use Your Data
RCS360 uses your personal data for the following purposes:
• To create and manage your account on the platform.
• To process your onboarding and Google sender verification.
• To deliver, monitor, and report on RCS messages sent through our platform.
• To communicate with you about your account, service updates, and support queries.
• To improve our platform performance, features, and user experience.
• To comply with legal obligations and Google's RCS partner requirements.
• To send you relevant product information, feature announcements, or promotional offers — only where you have provided consent.
Important
Rest assured, the app does not collect or share any of your personal or sensitive data.
Data Sharing
RCS360 does not sell your personal data. We may share your information in the following limited circumstances:
• With Google, as required for RCS sender verification and message delivery as an official Google partner.
• With telecom carriers and network partners to facilitate message routing and delivery.
• With authorised service providers who assist in operating our platform, subject to strict confidentiality agreements.
• With affiliates or business partners where necessary to provide integrated services.
• In connection with a merger, acquisition, or business transfer, where your data may be included as part of the transaction.
• Where required by applicable law, regulation, or court order.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Usage data is retained for a limited period for internal analysis and security purposes. Upon termination of your account, personally identifiable information will be deleted within 30 days, unless a longer retention period is required by law.
Security of Your Data
RCS360 takes the security of your data seriously. Our platform operates on SOC 2 Type II compliant infrastructure with carrier-grade redundancy and multi-region failover. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
While we take every reasonable precaution, no method of data transmission or storage over the internet is 100% secure. We encourage you to protect your account credentials and notify us immediately of any suspected unauthorised access.
Cookies and Tracking Technologies
RCS360 uses cookies and similar tracking technologies to enhance your experience on our platform. These include:
• Essential cookies required for platform functionality and security.
• Preference cookies that remember your settings and choices.
• Analytics cookies that help us understand how our platform is used and how we can improve it.
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform.
Children's Privacy
Our platform and services are not intended for individuals under the age of 18. RCS360 does not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under 18 without appropriate consent, we will take steps to delete that information promptly.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
• Right to access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of any inaccurate or incomplete information.
• Right to erasure — you may request deletion of your personal data under certain circumstances.
• Right to restrict processing — you may request that we limit how we use your data.
• Right to data portability — you may request your data in a structured, machine-readable format.
• Right to object — you may object to the processing of your data for marketing purposes at any time.
To exercise any of these rights, please contact us at the details provided at the end of this policy
Links to Third-Party Websites
Our platform may include links to third-party websites or services. RCS360 is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Privacy Policy
We review and update this Privacy Policy periodically to reflect changes in our services, legal requirements, or best practices. Any significant updates will be communicated to you by email or through a prominent notice on our platform. We recommend reviewing this policy regularly. Continued use of the platform following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at:
RCS360
• Email: privacy@rcs360.io
• Website: www.rcs360.io
• Address: India
We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection laws.
Special Circumstances and Exceptions
All exceptions require explicit approval by Our Organisation’s CEO/CTO.
In case of any queries or inquiries, kindly reach out to us at sales@chat360.io or contact us at +91 72080 41388
